jessicurl faq
General FAQ
Do you offer Free Samples?
We offer a Starter Sample Pack that has one sachet of almost all of our products available for free with a one time discount code. Click here to view.
Do you offer Gift Cards?
We offer Jessicurl.com gift certificates! Click here to learn more. Gift certificates are emailed to the buyer after purchase and can be forwarded to your Very Important Curly!
Do you offer coupons?
We periodically offer discounts and promotions; to be informed of all of our latest sales subscribe to the Very Important Curly email list!
Do you accept returns from other retailers?
We do not offer refunds for products purchased from other retailers. If you have any questions please contact us at customerservice@jessicurl.com.
Shipping & Logistics
Where will my order ship from?
Our warehouse is located in Arcata, California.
How much does shipping cost?
Shipping cost is primarily determined by the weight of the order, the location that it's being shipped to, and the chosen shipping method. The shipping cost will be calculated for you before the order is finalized.
When will I get my order?
Most orders are processed and shipped on the next business day after they are received (orders received on the weekend are processed the following business day), and transit times vary based on the shipping address. You will receive tracking information in your order confirmation email with a estimated date of arrival.
Shipping outside the US?
Please check your local regulations for any restrictions and for the cost of duties, fees or taxes. Our warehouse is located in a remote part of the United States and shipping internationally can be costly along with the possible added cost of duties and taxes when your order goes through customs.
What do I do if I have not received my package?
Please be aware that USPS may mark a package as delivered up to 10 days before it actually arrives. Please contact customerservice@jessicurluk.com to let us know so that we can help.
Can I track my order?
You'll receive an email with tracking information as soon as your order ships. Please note that the email can sometimes end up in the spam or junk folder.
Do you ship to PO Boxes?
We do ship to PO Boxes via USPS. At checkout, select a USPS shipping method. If your order qualifies for free shipping, we will use the appropriate shipping method to ensure your package arrives at your designated shipping address.
Which shipping carriers do you use?
You'll have the option to choose USPS, FedEx and UPS when placing your order.
What forms of payment do you accept?
We accept all major credit cards, PayPal, Shop Pay, Google Pay and Apple Pay. We also accept Jessicurl.com Gift Certificates!
Do you ship to Military bases?
We ship to US Miliitary bases at APO AE mailboxes.
Can I cancel or update my order?
Please email customerservice@jessicurl.com and we'll do our best to help. Include your name, shipping address and order number. Please note that if your order has already been processed and shipped, we will be unable to cancel or update the order.
I entered the wrong shipping address, what can I do?
Please email customerservice@jessicurluk.com, include your name, email address or order number and updated shipping address specifying that you would like to update your shipping address. Please note that if your order has already been processed and shipped, we will be unable to cancel or update the order.
I entered the wrong shipping address, what can I do?
Please email customerservice@jessicurluk.com, include your name, email address or order number and updated shipping address specifying that you would like to update your shipping address. Please note that if your order has already been processed and shipped, we will be unable to cancel or update the order.
Are your bottles and packaging recyclable?
Yes, our plastic bottles and caps are both recyclable, and our shipping materials are too! Just remember to remove the shipping label, as the adhesive backing is not recyclable.
Why did I not receive a confirmation email?
If you have placed an order on Jessicurl.com and did not receive a confirmation email, please first check your spam/junk mail folder as our emails can sometimes be sent there. If you did not receive a confirmation, contact us at customerservice@jessicurluk.com and we can re-send your confirmation email.
How can I check the shipping status of my order?
For orders placed through the Jessicurl website, an email with your shipping confirmation and tracking information will be sent after placing your order.
Curl Care & Technique
Are Jessicurl products Curly Girl Method approved?
All Jessicurl products are Curly Girl Method Approved and Curl-Friendly. We do not add any drying alcohols, silicones or harsh sulfates to our shampoos.
Which products should I use?
Our collections are a good starting point. The Light & Luminous collection is great for fine waves and curls, Rich & Radiant collection for thicker, dryer curls, and the Confidence Collection for coily or coarse hair. We also have some great resources for choosing the best products for your hair on our Curly Care Center, and we're always a click away with all the tips, tricks and advice you'll ever need at customerservice@jessicurl.com.
How often should I wash my hair?
As often as YOU need! Some people can get away with washing every 10 days while some wash daily. It depends on so many factors – your activity level, your body and hair chemistry, your hygiene preferences, your style preferences, which products and how much you use, etc.
Our favorite thing about this hair journey is how easy it is to experiment!
Why do I need a leave-in conditioner?
Leave-in conditioners are key to locking in moisture and getting great hold. They act as a heat protectant as well as aiding in curl clumping and fighting frizz.
What is my hair type?
While hair type, also known as curl pattern, can be useful in choosing products and techniques, it does not offer a complete representation of the complexity of our scalp and hair. To learn more visit our Curly Care Center!
What is my hair porosity?
Porosity refers to your hair cuticle's ability to absorb and retain moisture. High porosity hair easily absorbs and may easily lose moisture. Low porosity hair tends to repel moisture. You can determine the porosity of a clean, dry hair strand by placing it in a cup of water for 3 minutes. Low porosity hair tends to float while high porosity hair tends to sink. "Normal" porosity hair will float in the middle. For more information please see our Porosity page!
How do I get great second day hair?
The secret to great 2nd day hair that can be easily refreshed is to get a strong cast on the 1st day. Use a leave-in like Too Shea! Extra Moisturizing Conditioner on soaking wet hair to start, then finish with Spiralicious Styling Gel. Leave the cast in for as long as possible before scrunching out the crunch. Sleep on a silk or silk alternative pillowcase and you'll be all set to refresh on the 2nd day with Awe Inspiraling Spray. It refreshes the products already in your hair!
How do I add moisture to my dry hair?
Deep Conditioning Treatment is our heaviest conditioner and it is a powerful hair moisturizer. This thick, rich conditioner can be used as an intensive deep treatment, a daily rinse-out, and even a leave-in for very thick, dry hair. For more intense conditioning apply heat by using a heat wrap or plastic hair cap. Leave the conditioner in for 30-60 minutes.
Product & Gluten Free Questions
I have Celiac. Are Jessicurl products safe for me?
Our founder, Jess McGuinty, has Celiac so we know how frustrating it can be. We're proud to say that all of our products are 100% gluten free certified by The Gluten-Free Certification Organization. Per the requirements of the certification, we test and submit results once per quarter to confirm that our products remain gluten-free.
Are these products for curly hair only?
While our Oils, Cleansers and Conditioners are made for everyone, almost all of our Styling products contain curl enhancing ingredients. The exception is Spiralicious Styling Gel which provides strong hold with no curl enhancement.
Are Jessicurl products cruelty-free?
All our products are vegan and cruelty-free. The only animals they have ever been tested on are willing humans. You may be interested to know that cosmetics sold in the EU (hair care products are considered cosmetics in most parts of the world) are precluded by law from being tested on animals, they must be cruelty free and we have proudly sold our products in the EU for many years. All Jessicurl products are 100% cruelty-free, and they are always "Tested on Curls, Not Animals".
How should I store my products?
It is best to store your Jessicurl products in a cool dry place. Rockin' Ringlets Styling Potion can be stored in the refrigerator to extend the shelf life.
What do your fragrances smell like?
Citrus Lavender is an all natural scent made of citrus and lavender essential oils. Island Fantasy is a synthetic blend with notes of coconut, vanilla and citrus. Our No Fragrance Added option does not have any added scents but can smell very faintly of the natural ingredients used to make them. For instance, Rockin' Ringlets styling Potion has a very faint flaxseed smell. We recommend trying a sample if you have concerns.
Safe for gray hair?
If you are concerned with color transfer/staining gray or white hair, you'll want to make sure to order the No Fragrance Added option, as the fragrance oils have a pinkish & orange tint that potentially can over time slightly tint white/gray hair. Our Gelebration Spray and Rockin’ Ringlets Styling Potion also have a light caramel brown tint due to the use of natural flaxseed.
Safe for permed hair?
All of our products are safe for permed hair.
Are Jessicurl products fragrance free?
All Jessicurl products, except Stimulating Scalp Massage Oil and Clarifying Shampoo, are available in 3 fragrance options - No Fragrance Added, Citrus Lavender, and Island Fantasy.
Will your products alter the texture of my natural hair?
Use of our curl enhancers, Gelebration Spray and Rockin' Ringlets Styling Potion can temporarily alter the curl (texture) pattern of natural hair.
Why should I combine your products?
Cleansing, Conditioning and Styling products from the same product line are formulated to work well together and provide the best overall results, because they don't contain conflicting ingredients.
Can your products be used with hair extensions?
If the hair extensions are made with real human hair. Our products should not be used on synthetic hair.
What is Magnesium Sulfate?
This is a natural ingredient also known as Epsom salt which is also used to soak tired muscles. It is a powerful curl enhancer, which is why we use it in our styling products.
Do Jessicurl products contain silicones?
Jessicurl products don’t contain any silicones. By using ingredients that improve the health of your hair rather than hiding damage, the result is a more vibrant head of curls.
Do Jessicurl products contain alcohol?
There are some alcohols that are actually good for the hair. These are what give that creamy consistency to most conditioners. The good ones are Lauryl alcohol, Cetyl alcohol, Myristyl alcohol, Stearyl alcohol, Cetearyl alcohol and Behenyl alcohol. The bad ones are SD alcohol, SD alcohol 40, Alcohol denat, Propanol, Propyl alcohol and Isopropyl alcohol. We will never add any of these in any of our products. You’ll note the ingredients list for Spiralicious Styling Gel does include a drying alcohol. Ethanol, to be exact. Our bottles of Spiralicious contain about 7/10ths of 1% ethanol. It’s a necessary part in the making of Polyquaternium 69, one of the important ingredients we use in this gel, rather than an ingredient that is added. Rest assured that the amount of ethanol is so low in this gel that it cannot have any negative effects. We are not required to list this ingredient on our label, but we do so in an abundance of caution for our sensitive curlies.
Do Jessicurl products contain glycerin?
We make some great glycerin-free products in addition to some that do contain glycerin. The glycerin found in our products is naturally derived from coconut and palm oil. We have found that glycerin is usually not a problem in any climate as long as a leave-in conditioner like Aloeba Daily Conditioner or Too Shea! Extra Moisturizing Conditioner is used before products with glycerin. Be sure to finish with a gel like Spiralicious Styling Gel for extra protection against humidity.
Here is a list of our glycerin-free products:
Too Shea! Extra Moisturizing Conditioner
Confident Coils Styling Solution
Here is a list of our products that contain glycerin:
Do Jessicurl products contain coconut oil?
Some of our products do contain coconut oil. Aloeba Daily Conditioner, Oil Blend for Softer Hair, and Stimulating Scalp Massage Oil, all contain coconut oil. If there is another ingredient that you are concerned about, a list of ingredients can be found on each product page.
Do Jessicurl products contain soy?
The only products that have very small amounts of soy lecithin are Too Shea! Extra Moisturizing Conditioner and Deep Conditioning Treatment. We fully sanitize all of our equipment between each product batch, so there is no cross contamination amongst our products. If there is another ingredient that you are concerned about, a list of ingredients can be found on each product page.
Do Jessicurl products contain Aloe?
Yes, Rockin' Ringlets Styling Potion, Gelebration Spray, Aloeba Daily Condtioner, Too Shea! Extra Moisturizing Conditioner, Awe Inspiraling Spray, and Confident Coils Styling Solution all have formulations that include Aloe Vera.
What is the shelf-life of Jessicurl products?
We expect our products to have a shelf life of 2 ½ years after they were manufactured and, once opened, most of the products should be used within 12 months of opening. With the exception of our Stimulating Scalp Massage Oil, which should be used within 3 months after opening. (Please refer to the side of your bottle for the period after opening expiration.)
What is the pH level of your products?
Aloeba Daily Conditioner: 3.0 - 4.0
Awe Inspiraling Spray: 7.0 - 8.0
Aquavescent Hairspray: 7.0 - 8.0
Confident Coils Styling Solution: 7.5 - 8.0
Deep Conditioning Treatment: 3.5 - 4.0
Gentle Lather Shampoo: 5.5 - 6
Gelebration Spray: 4.0 - 4.5
Hair Cleansing Cream: 5.5 - 6
Oil Blend For Softer Hair: NA*
Rockin' Ringlets Styling Potion: 4.0 - 4.5
Spiralicious Styling Gel: 6.5 - 7.5
Stimulating Scalp Massage Oil: NA*
Too Shea! Extra Moisturizing Conditioner: 3.5 - 4.0
*Because only aqueous solutions have pH levels, our natural oils have no pH value.